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Do You Serve Your Customers Like This?
When we think about customer service, we often think about what happens inside the business, on the phone, or through a website. But one of my marketing coaching clients, Rick Longnecker of Buds and...
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How this unexpected business may out serve you
Last Wednesday we spent the afternoon in Washington, D.C. Normally we would have driven, but since it was New Year’s Day and most people had the day off we drove. Photo by Images of Money / Flickr...
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The say-do gap that will sink your business and 4 questions to help plug it.
A little over a year ago, we moved across town to a neighborhood near a popular shopping center. It’s great because I can just walk one block to get pastries, my hair cut, groceries and to the dry...
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